A few days ago it was announced that there have been a handful of reports stating that iPhones have been “exploding” and causing damage to its users. One report from France even stated that the user had fragments of glass shot into his eye due to the malfunction.
However there has now been an investigation conducted by France’s official consumer affairs department to look into how serious these claims are. Along with this investigation Apple released a statement saying that the device malfunctions were not caused by faulty hardware, simply the devices being misused and too much pressure applied to the touch screen surface.
The consumer affairs department made an announcement concerning these reports saying that, “To date, there are no confirmed battery overheating incidents for iPhone 3GS and the number of reports we are investigating is in the single digits.” and “The iPhones with broken glass that we have analysed to date show that in all cases the glass cracked due to an external force that was applied to the iPhone”. This confirms Apple’s statement saying that it wasn’t caused on their end.
Apple’s sales director for France, Michel Coulomb, met with the minister of that department, Herve Novelli, to discuss the issue in more detail. Novelli agreed with Apple’s claims by stating, “The first results show, according to Apple management, that the iPhones weren’t damaged by a battery defect leading to an explosion, but that there had been a prior shock that cracked the screens.” However Novelli states that they are still unsure if the original crack prior is to blame on Apple.