Apple's Dark Side

 

     The iPhone 3G is supposed to be the “revolutionary and breakthrough mobile device.” But why are there so many restrictions on what you can do? It’s almost as though Apple DOESN’T want us to utilize the full potential of their unique device. The thing most people are complaining about is the GUI. Apple restricts theming and makes users use their stock icons and graphics. The main purpose of this article is to go against Apple and LET US have control over the product that WE bought with OUR OWN money. After a consumer buys a product, we should be able to do whatever we want with it without restrictions…

     Apple also forbids running applications in the background. They say that enabling background processes will drain battery life. Although this is true, it shouldn’t matter! We own it, it’s our property, and yet nobody stands up against them. I’m one of those people who like Apple’s products, just not them.

Products: Great!
Customer service: poor…
Warranty: poor…
Support: poor…

     The list goes on…

     I love the Macbook, iMac, iPhone, iPod, and many other products from Apple. But are those expensive price tags worth all of the future stress? Let’s say your battery just refuses to hold a charge anymore, you’re probably thinking “Oh I’m covered by Apple’s amazing warranty.” Well think again… If you have any damage to your Apple product, in most cases they won’t repair it. That includes but is not limited to cracks, scratches, water damage, cosmetic damage, and etc as they stated in their Warranty Repair Service Terms.

     I mean common Apple! Face the facts… You are selling high class electronics to just about every age group in every corner of the world. It’s as if you have a mini monopoly in the electronic and telecommunications world. iTunes is the leading music distribution software. The iPod is the #1 mp3 player (mp4 player for iPods that support video). The iPhone is the most bought and sold out mobile device. In the US, if you buy an iPhone from an authorized retailer, you are forced into a two year contract with AT&T. Other countries have different laws and regulations. To compensate, iPhones are hundreds of dollars more expensive.

     For iPhone 3G warranties, they don’t even have mail-in service. First you make a reservation for a time so you can come at your earliest convenience. Then, you have to drive all the way to the closest Apple Retail Store. After some time (could be minutes, sometimes hours), a Genius representative will verify if your iPhone still has warranty and physically check for eligibility.

     The iPhone is almost an all glass mobile device. Of course people are going to drop and break them by accident. It’s a mobile device, and FYI Apple, “mobile” means to be on the go. To make your warranty even more limited, it only lasts only one year. If we want an extension, you make us buy these despicable things called “AppleCare Protection Plans.” They are unreasonably priced and things like that should come free to the consumer at no charge when buying a product.

     Countries and states have to start adapting lemon laws for mobile phones and electronics. Otherwise the buyer becomes vulnerable and are less likely to buy another product. Their customer service is terrible. Many agents don’t know half the things that I would.

     The easiest way to rebel against Apple, is to call them up and comment on how poorly they treat a customer (e-mails will work too). Another thing you can do is jailbreak if you haven’t done so already (if you are hesitant, please scroll down for reasons and benefits of jailbreaking). After that you can unlock it, although you might be on an authorized cell phone provider, just for the excitement and fun of it.

     Jailbreaking is very simple to do, you can just follow the easy guides in our Guides section. Jailbreaking allows theming and running applications in the background with 3rd party apps like Backgrounder, which can be downloaded through Cydia. Cydia’s function is to allow you to download and install things not allowed by Apple or their SDK. Think of it as an App Store for unofficial and unauthorized applications that were either rejected or had limited use without the iPhones full capabilities.